This is my official RANT Blog. So many thoughts and ideas go through my mind every day about the shit that happens and things that get to me. And thus, this is the way I will vent myself out. Prepare for the wrath. RANT Blog Wrath.

Wednesday, July 22, 2009

4. Tipping: If Only That was the Punch Line


I've been meaning to reflect on this subject for a while: tipping.
Tipping is like a dark, unknown shadow that unexpectedly creeps up on you at the end of your enjoyable meal at a restaurant. You're sitting there, and unexpectedly, you begin feeling the coldness of the sweat drops gathering at the bottom of your neck, cause you know it's comming. It ruins the mood and empties your wallet. It erases all chances of a rasberry sorbet ice cream cone after your meal. It is something unaviodable, and something angering.

Why, why would it make sense to pay extra for service which I am technically already paying for by paying double for my meal? You don't see cashiers at the store being payed tips, and I have never seen the airport staff putting out a tip jar for checking someone onto a fight. Never once have I seen a sales associate recieving 15%directly from the customer after pushing them endlessly into pourchasing that overpriced laptop they don't really need.
So why is it I ask, that the waiting staff a restaurant is privilaged to recieve a whole 10-15% or more for bringing by a few plates of food and dishing out the chef specials? It almost sounds like a true conspiracy of whoever first opened a restaurant. That person must have been standing in front of his first unique business thinking: how do I spice it up while saving an extra buck? And then: "Eureka!" he thought of something absolutely genuis. He could easily slave the wait staff by having them serve the customers at no cost to him! And to make sure that the waiters did not turn on him after a while for this ridiculous deal, he made sure to program their minds to think that the customers are the true villains here. Genius!

Well, let me tell you something, I am not down on the deal. I find the fact that the customer, who litterally flushed at least twice the price of what the meal truly costs down the toilet, has to pay the waiter an additional charge on top of that is ludacris. This makes absolutely no valid sense.
The waiter's place of employment is more then responsible for the waiter's pay.

And, if you don't in fact empty out your wallet you are glared at by the entire staff of the restuarant for the rest of your days.

Once, I went to a a sushi restaurant, which let's say, was named Wave. Located in the gay community, Wave was a hyped up place, yet unrefined due to a poor coverup interior job and dimmed lights. However, it had a nice atmoshepere of a smaller house quicky redesigned to fit the groove. Looking around, one could see that it was a "couple" place, or a "date" place. I had gone there with a friend that night, to check out what it had to offer. We sat down at a table, and had a 20 minute conversation after which we started looking around, noting the time it was taking for anyone to come by. Finally at a long last appeared a slightly shorter, slim looking guy with blonde highlights. Very un 'Abercrombie and Fitch', and closer to raggedy - washed out type. We asked about recommendations and such, which we ordered - his recommendation. Not 5 minutes later (rather short amount of time - strange) our food was brought out. My plate was a asian mustard type salad, which tasted awefully salty. AWEfully salty. I asked for an exchange, and started skimming through the menu again. The waiter - raggedy looking blond - came over, and actually sat down across from me, at our table. Yeah.

The blonde proceeded to offer something much less salty, as if that was normal. You, know people, just love salt in their mouth. Next, was an infused type of seaweed salad with spices, and apparently, sugar. Not that I knew that when he offered it. So, the two main ingredients of this restaurant appared to be salt and sugar. I also forgot to mention that when the wonderful waiter first took away my plate he did so with great annoyance, as if I just made him cancel his long awaited trip to the Bahamas. After my sugary "goodness" was also returned, there began the true wrath. Not from me, mind you, from the wait staff.


Another unknown guy dropped by our table and began discussing "the facts of life". By this point I was completely flagbastered. I mean here are these people, working for the restaurant trying to convince me, that their food was in fact fine, I was at fault. Right at that time, my second dish went crashing down in the sink of the kitchen area behind me hidden around the corner not far from my table. I could actually hear the glass breaking. At this point I was fed up. Getting up, we actually payed from my "salad" and left. Lo and behold that was not the last encounter with the Wave staff. The raggedy blonde quickly ran out of the restaurant, and started walking after us! No joke! Apparently he thought that we were very rude to him, and he felt that he was privilaged to a higher tip! I was amazed. Never have I seen this comming. I felt like a guest of one of those overdrammtized reality shows. You, know, the one where they work extra hard for the cammeras.
As the blonde goes over all his points of why we behaved poorly as a customer of his, all I could think of was that someone was playing a horrible joke on me.
If only that was the punch line.

3. The 5th Floor Druggie


"Good afternoon, thank you for calling the Y Hotel South Harbour/Airport, this is Julia speaking, how may I help you?"

"Umm, this is from room 512, umm my card has authorization of like ... $200 dollars on it, and it's still there, umm so it hasn't dropped off yet..."

Ok, first of all WHAT? Of course I immeditely recognized the worn out and sullen voice of the drugged up junkie from room 512 of whom I've been notified the day yesterday.

The deal with this guy is that he's apparently been ripping off a few hotels in the area by the promise of future pay, but eventual utter nonpayment. Or so I've been told.



"Ok sir."

"But um, if I come down umm, you guys can take a look at that right?"

"Of course. Not a problem."

"Oh ok. Yea, so I'll be down there soon...um...ok bye."

"...-hangs up-..."

Yea right. I'll jump up right now and make sure to take that authorization off right away. I mean, why would I? That's the money he owes us. Don't get me wrong, this is not something I usually deal with. I mean, my boss told me yesterday that room 512 is doing something illegal in there which he does not care to expand on, unless it affects other guests. If it's not for certain there's really no other way to deal with this unless he causes serious damage.

So far, room 512 owes us a 100 dollar deposit and payment for the next day, since his key is activated only for day he pays. Not to mention his room is yet to be cleaned and that could be a disaster on a whole another level. I mean the guy's practically dealing drugs out of there, who knows what kind of hippie drum circles and weed plantings he could be hiding in dark corners.

Anyway, for now all I can do is wait and see weather to kick him out or weather he comes up for additional payment from his drug dealings. What a life.

Tuesday, July 21, 2009

2. The Wrath of an Angered Starbucks Consumer


So, this is what I wrote to Starbucks to respond to how badly they've been treating me at this one location close to where I live.

It's pretty self explanatory:



To Starbucks Customer Service‏
From: Julia ------ (---------@------.com)
Sent: Tue 7/21/09 08:22 PM
To:
-----@starbucks.com

Dear Customer Service,
My name is Julia ------, and I am writing in order to address a very serious and inconveniencing issue that I am experiencing constantly with a particular location of Starbucks (#-----) located close to my home.
I would like to explain something. I think that Stabucks is one of the greatest companies, so much that visiting it daily and spending the amount of money that is honestly higher then amount spent on other coffee is always overlooked by me. I love the company's ideas and its innovative creations; especially the decor and the comfortable atmosphere it creates.
However, regardless of the product quality, no company can reach its potential without good quality customer service. I myself know this very well due to working with and being in customer service situations daily.
As I have mentioned before, I go to a Starbucks at least once a day, and ever since this location has been giving me numerous service issues, I have been avoiding it, even though it is the most convenient one due to having a drive thru and being so close to me. I am having to go out of my way to a different location of the same company which makes absolutely no sense!
Just today (7/21/09 around 12:45 pm) I was driving on my way to the location of my business and being a little late, against my best judgement, I decided to stop by that Starbucks location (#-----) and go through a drive thru because going elsewhere would take longer time. And of course, lo and behold, I once again had an exteremely unpleasant experience. When I went though the drive through I had to repeat myself 5 times, because the girl working there had misunderstood and kept repeating something that was not even close to what I was saying. And trust me, I speak English very well.
When pulling up to the window, she proceeded handing me my order after requesting my card, which I had given. I had also given her my gold Starbucks card.
When she gave me my drink I remembered that I had forgotten to ask for two pumps of vanilla which I add to sweeten my Cafe Mocha. My request was met with a sigh and a roll of eyes, which one would never expect at a service/business place when dealing with customers. Especially when the task was nothing that took great, exhausting effort on her part. After she took away my coffee, she also called another lady up (likely a manager) who she likely asked about a charge which I saw when I was handed my reciept. Now let me tell you something, perhaps to some it is meaningless, but for me it is a question of principle. Never had any other locations charged me 30 extra cents each, for two pumps of vanilla; especially since the whole bottle costs 7 dollars and one pump of vanilla is less then 1 percent of the bottle (just to prove another silly part of this charge). In fact, no other location had never charged even if I requested 5 pumps of vanilla. This, I find absolutely ridiculous. Starbucks is one, united company, which what I presume must have the SAME exact policy. If no other Starbucks charges extra for vanilla pumps or whip cream, then I presume that the majority is correct. And if the manager of the ------- location decides to charge extra on a whim, that is absolutely unacceptable. This is not the first time I have had trouble with that location, but today has been the breaking point. What really "made my day" with them is that after driving away, I tasted my coffee, and they apparently made the wrong one than what I had ordered. Even the sticker on the cup was wrong!
This is the very LAST time I am going to THAT ----- --- ----- location. It is certain to me those people know nothing of cutomer service, and at times I even had them argue with me.
I love Starbucks, and it is sad to see that the hired staff by a manager that should clearly not be working anywhere close to customer service, has once again ruined my experience.
I do wish that my email carries out and that something drastic will be done about this.
Thank you,
Julia ------
email of contact: -----------@-------.com



I've been getting pretty fed up with them, and this is my response. Anytime someone treats me this way, I cannot simply just let it go. Impossible. I've been wanting to "write them up" for a while now, and while at work, I've been finally able to do it. I can't forgive someone who ruins my coffee, especially when I'm already late going somewhere. How rude.
Today has been the day of the straw that broke the camel's back.
Well, I hope they get theirs.
Most likely not in as much as I would hope for, but I feel better already, which makes email writing worth my time every time.


1. The Very First

Hey, what's up. My FIRST rant blog. Starting this in hopes of keeping something constant. I change my mind a lot of times, so it would be nice if this worked out for a while.